AI AGENTS For BPOs

Regal is the AI Agent Platform built for customer experience and outsourcing leaders. Empower your teams to deliver faster, higher-quality customer interactions across every client program — support, sales, and operations — while reducing costs and agent load.

Driver in Car Accident Pursuing Legal Action

  • Appointment Set Rate: 44%
    60 year old driver reaches out after car accident to see if they can pursue legal action against the other driver.

Agent Goal:
Assess Legal Action Needed and Schedule Time with Attorney

Customer Has an Overdue Payment on Subscription

  • Collection Rate: 44%
    28-year old Female Customer from New York who has an outstanding payment on her beauty box subscription.

Agent Goal:
Collect Payment from Customer

Mom Who Skipped Son’s Tutoring Sessions

  • Retention Rate: 50%
    35-year old Mom from Minnesota who skipped last 3 tutoring sessions for her 10-year old son.

Agent Goal:
Retain at Risk Customer

Patient Has An Overdue Dentist Appointment

  • Satisfaction Rate: 96%
    32 year old patient has failed to schedule a teeth cleaning appointment due 2 months ago.

Agent Goal:
Reschedule Overdue Dentist Appointment

Patient Receiving Confirmation Call to Prep for Surgery

  • Satisfaction Rate: 96%
    38 year old mom having abdominal surgery tomorrow.

Agent Goal:
Remind and Prep Patient for Surgery

Customer's Card Declines on Tax Services

  • Retention Rate: 60%
    44 year old signs up for online tax management services, but credit card on file is declined and customer hasn’t logged in since tax season.

Agent Goal:
Retain At-Risk Customer and Extend Their Membership

Prospect Seeking Personal Shopper

  • Transfer Rate: 55%
    45-year old Female Customer from California who wants concierge services from her favorite luxury brand.

Agent Goal:
Qualify Prospect and Transfer to Sales Agent

Traveler Exploring All-Inclusive Resort in St. Lucia

  • Containment Rate: 88%
    45 year old woman has questions about amenities, food and activities before booking her hotel.

Agent Goal:
Answer Questions About Resort and Collect Info for Hotel Reservation

Home Insurance Seeker

  • Transfer Rate: 66%
    40-year old Homeowner from Florida looking for Home Insurance.

Agent Goal:
Qualify to Decide to Connect to Licensed Agent

Customer Abandons Life Insurance Application

  • Satisfaction Rate: 96%
    50 year old starts life insurance application online, but abandons mid-way through and hasn’t revisited in 1 week.

Agent Goal:
Assess Qualifications and Offer Delayed Payment Incentive

97% CONTAINMENT RATE

80% REDUCTION IN COST TO SERVE

0 SEC TIME TO ANSWER

4X FASTER SPEED-TO-LEAD

REGAL AI AGENTS FOR BUSINESS PROCESS OUTSOURCING

Scale client programs, improve KPIs, and reduce handle times all at a fraction of the cost of adding new agents.

Feels Human

Finally AI Agents for Outsource Providers that let your client’s customers speak naturally, interrupt, and change topics. AI Agents for BPOs never get annoyed or quit, respond with super low latency, and speak over 30 languages fluently in hundreds of accents.

MAKE AI AGENTS YOUR OWN

Use real time customer data to personalize each conversation. We seamlessly connect with your existing call center and CRM software so you can get started immediately. Automate client customer interactions with our drag-and-drop orchestration, and refine every interaction with our native A/B testing.

Operates Like Software

Handle more volume on the fly and eliminate hold times and waiting rooms forever. Customize and refine your AI Agents to fit any BPO use case from tech support to outbound collections. Best of all, you only have to teach them once.

ALWAYS KNOW WHAT’S HAPPENING

Set goals for every agent, monitor live conversations, and use post-call Conversation intelligence (transcription, sentiment, summary, disposition, key words) and automated quality assurance to see what’s happening on every call.

Safe and secure

Our enterprise-ready platform is designed for privacy, security, and compliance.

Our agreements with LLM partners prevent them from training on your data or storing your data.

OMNICHANNEL OMNI-AGENTS

Build once, deploy in every channel.

VOICE

Connect using WebRTC, calls, agentless calls, and ringless voicemail.

Messaging

Send and receive SMS (and MMS) in a 1:1 conversation and send a marketing blast to an entire segment.

digital

Available via email, webchat, or any text-based chat to give your customers unified conversation no matter the channel.

we work with your tech stack

See some of our 40+ integrations with CCaaS, CRMs and more, as well as intuitive APIs and webhooks to connect to any solution you need.

Treat your customers like royalty

Ready to see Regal in action? Book a personalized demo.