## Product Updates ### March 2026 Releases In March, we made it faster than ever to build, launch, and continuously improve AI agents with Copilot, Regal's AI agent for building AI agents. Together, these updates lessen the time needed to launch and maintain agents, so you can focus on understanding your customers, unlocking new use cases, and driving faster business outcomes. [Read More](https://www.regal.ai/blog/march-2026-releases) ### February 2026 Releases In February, we made AI agents sound and feel more natural, even when handling complex, multi-step conversations with conditional logic. These updates give you the control to build AI agents that don't just follow a script: they adapt, respond, and engage naturally with each customer. [Read More](https://www.regal.ai/blog/february-2026-releases) ### January 2026 Releases In 2026, we're focused on making every interaction with your AI agent feel more human, and speeding up the agent development process so you can drive results faster. We kicked off the year by advancing the reach and contextual intelligence of AI agent conversations. [Read More](https://www.regal.ai/blog/january-2026-releases) ### Support Customers Directly on Your Website with Chat AI Now, you can embed Chat AI directly into your site, providing customers with dynamic, contextual responses that move them toward a decision. [Read More](https://www.regal.ai/blog/support-customers-directly-on-your-website-with-chat-ai) ### December 2025 Releases December's releases expand where and how you can deploy and scale your AI agents, including a new embeddable website widget for chat and WebRTC. We also released several features to increase observability across the Regal platform. [Read More](https://www.regal.ai/blog/december-2025-releases) ### 2025 Product Recap: Building the Voice AI Agent Platform for Enterprise Learn about the 2025's product highlights, from the AI Agent Builder to Simulations, deeper observability, and automated insights for continuous improvement at scale. [Read More](https://www.regal.ai/blog/2025-product-recap-building-the-voice-ai-agent-platform-for-enterprise) ### 2025 in Review Celebrate a milestone year as Regal customers scaled AI Agents to 350M calls in 2025, and get a preview of Regal's vision for 2026 to help teams build and improve agents faster, with less effort. [Read More](https://www.regal.ai/blog/2025-in-review) ### Pinpoint Critical Knowledge Base Gaps with Regal Improve ‍Customer conversations are inherently dynamic, and Regal Improve’s Knowledge Base Coverage tracks changes in retrieval performance over time and at scale. This makes it easy to verify that KB updates increase coverage and if your documentation is keeping up with evolving customer requests. [Read More](https://www.regal.ai/blog/pinpoint-critical-knowledge-base-gaps-with-regal-improve) ### November 2025 Releases November's releases make it easier to scale your transfer-heavy call flows, with new tools that align dialer pacing to downstream agent capacity and streamline complex handoffs. You’ll also see improved post-call workflow accuracy, with reliable data extraction and disposition outcomes driven by LLM configurability and earlier validation. [Read More](https://www.regal.ai/blog/november-2025-releases) ### October 2025 Releases October’s releases give you deeper structure and insight across your AI operations—from designing predictable, multi-state conversation flows and delivering seamless human handoffs to uncovering performance insights and strengthening your agents’ knowledge for continuous improvement. [Read More](https://www.regal.ai/blog/october-2025-releases) ### Introducing the Multi-State Agent Builder Introducing Regal’s Multi-State Agent Builder, a purpose-built tool for orchestrating complex, non-linear conversations. Gain full control over prompts, logic, and actions to scale AI agents with accuracy, personalization, and enterprise reliability. [Read More](https://www.regal.ai/blog/introducing-multi-state-agent-builder) ### September 2025 Releases September’s releases give you greater visibility and control across your AI operations—from monitoring agent action invocations, contact receptiveness to AI, and dialing compliance, to experimenting confidently with the latest LLMs and expanded Simulations coverage. [Read More](https://www.regal.ai/blog/september-2025-releases) ### Automatically Evaluate Test Suites with Simulations Discover how you can use Simulations to evaluate scenario-specific conversational flows that pinpoint AI Agent failures before launch. Speed up regression testing, validate prompts, knowledge bases, and custom actions at scale, and deploy reliable AI Agents with confidence. [Read More](https://www.regal.ai/blog/automate-evaluation-with-simulations) ### August 2025 Releases New features include automated test evaluations, the Regal Improve insights dashboard, PII-safe recording actions, 25 ultra-realistic voice options, bulk Knowledge Base URL upload, and expanded quiet hours compliance—designed to accelerate iteration, improve agent performance, and safeguard customer trust. [Read More](https://www.regal.ai/blog/august-2025-releases) ### Announcing Regal + ElevenLabs: Dynamic Voices for Every Conversation Regal and ElevenLabs bring expressive, multilingual AI voices to customer and sales conversations, adapting tone and emotion in real time to boost conversions, trust, and satisfaction at scale. [Read More](https://www.regal.ai/blog/announcing-regal-elevenlabs-announcement) ### Announcing Regal + Rime: Human-Like Voices at Enterprise Scale Regal is partnering with Rime to deliver ultra-realistic, emotionally nuanced AI voices for enterprise contact centers. Discover new voice options that capture human qualities like pacing, resonance, and subtle expression, and learn how Rime’s technology powers conversations that build trust at scale. [Read More](https://www.regal.ai/blog/regal-rime-announcement) ### Introducing Simulations: End Manual Bottlenecks in AI Agent Testing Discover how Regal’s AI Simulations eliminate manual QA bottlenecks for enterprise AI agents. Auto-generate test cases, run bulk end-to-end conversations in seconds, and validate performance at scale before any live calls are made. [Read More](https://www.regal.ai/blog/ai-agent-simulations) ### Introducing Real-time Agent Stats for Live Performance Monitoring Introducing five new real-time AI Agent metrics, giving you real-time visibility into transfers, conversation quality, and customer receptiveness to AI. [Read More](https://www.regal.ai/blog/real-time-agent-stats) ### Introducing Regal Improve: Conversation Insights for Smarter AI Agents Regal Improve gives enterprises a scalable way to analyze thousands of AI agent calls, uncover conversation patterns, pinpoint knowledge gaps, and improve AI performance and customer outcomes over time. [Read More](https://www.regal.ai/blog/introducing-regal-improve) ### Introducing Custom AI Analysis: Extract Data from Every Conversation Regal’s Custom AI Analysis transforms post-call transcripts into actionable, structured data points, so you can personalize follow-ups, analyze trends in-aggregate, and scale improvements across every interaction. [Read More](https://www.regal.ai/blog/custom-ai-analysis) ### July 2025 Releases New features include AI-powered conversation simulations, custom post-call analysis, voicemail configuration options, real-time metrics, and full transcript exports, all designed to improve AI Agent performance and compliance. [Read More](https://www.regal.ai/blog/july-2025-releases) ### Inside Regal’s H2 Roadmap Reveal: The Future of AI Agents If you missed our H2 Roadmap Reveal, here are the biggest takeaways, including real customer wins and a preview of what’s coming in the second half of the year. [Read More](https://www.regal.ai/blog/inside-regals-h2-roadmap-reveal-the-future-of-ai-agents) ### Building AI Voice Agent-Ready APIs: Lessons from the Front Lines Lessons from the frontlines on how to build AI Voice Agent-ready APIs. [Read More](https://www.regal.ai/blog/building-ai-voice-agent-ready-apis-lessons-from-the-front-lines) ### Announcing Regal + Cartesia: Expanding Voice Options for Enterprise AI Regal is partnering with Cartesia to deliver ultra-low latency, high-fidelity AI voices for enterprise contact centers. Explore new voice options, hear them in action, and learn about Cartesia's industry-leading voice AI offerings. [Read More](https://www.regal.ai/blog/cartesia-ai-voices) ### Introducing Knowledge Bases for AI Agents Regal’s Knowledge Base feature brings Retrieval-Augmented Generation (RAG) to Voice AI Agents, enabling real-time access to proprietary data for smarter, compliant, and brand-aligned conversations at scale. [Read More](https://www.regal.ai/blog/regal-knowledge-base) ### June 2025 Releases June’s releases give you more control to test, improve, and scale AI agents—while also making life easier for human agent teams. From real-time debugging tools to capacity control and a floating Chrome extension, we’re unlocking faster workflows, better control, and stronger performance across the board. [Read More](https://www.regal.ai/blog/june-2025-releases) ### Introducing Progressive Dial for AI Voice Agents Discover how you can now staff Regal’s progressive dialer with AI Voice Agents—to run high-volume outbound campaigns with smarter pacing, instant call connection, and voicemail detection—boosting efficiency and eliminating abandoned calls. [Read More](https://www.regal.ai/blog/progressive-dialer-for-ai-agents) ### Build AI Agents Without Code, Directly From Regal’s Platform Discover how Regal's AI Agent Builder lets enterprises create and deploy custom Voice AI Agents without code, integrate with existing systems, and scale workflows to deliver human-like customer interactions at scale. [Read More](https://www.regal.ai/blog/ai-agent-builder) ### May 2025 Releases May’s releases unlock more conversations with AI Agents through smarter dialing, automatic callback scheduling, and native calendar booking to boost connect rates and accelerate follow-ups. [Read More](https://www.regal.ai/blog/may-2025-releases) ### Staying Compliant with the New TCPA Rules: A Guide for Enterprise Contact Centers New TCPA updates require interpreting opt-out intent and suppressing outreach across all channels. See how you can use Regal's AI Decision Node to stay compliant. [Read More](https://www.regal.ai/blog/new-tcpa-rules) ### April 2025 Releases Here's our April 2025 product releases, including the early access period for our AI SMS Agents! [Read More](https://www.regal.ai/blog/april-2025-releases) ### Introducing the AI Decision Node: Smarter AI Workflow Automation for Contact Routing Introducing Regal's AI Decision Node—a new way to auto-route contacts in journeys based on the context of each customer interaction. [Read More](https://www.regal.ai/blog/ai-workflow-automation-contact-routing) ### How to Deliver a Unified Customer Experience with Regal in 2025 The more lines of communication you open with your customers, the more likely you’re starting the conversation on the right foot. Regal helps you unlock a more unified customer experience in a matter of days. See how. [Read More](https://www.regal.ai/blog/unified-customer-experience) ### Maximize Agent Throughput with Regal's Predictive Dialer It’s critical for call center managers to understand how their power dialers work and to measure if they’re performing as intended. With Regal’s new Predictive Dialer, You can do just that, and much more. [Read More](https://www.regal.ai/blog/predictive-dialer) ### Regal Named One of Forbes America’s Best Startup Employers 2025! Regal is officially one of Forbes America’s Best Startup Employers 2025, ranking #164 out of 500. This recognition is a testament to our incredible team, our innovative work culture, and our unwavering commitment to advancing AI technology. [Read More](https://www.regal.ai/blog/forbes-americas-best-startup-employers-2025) ### February 2025 Releases Here's our February 2025 product releases, including live progressive dialer performance measurement, support for Outlook signatures, and some new API endpoints for better data access! [Read More](https://www.regal.ai/blog/february-2025-releases) ### January 2025 Releases Here's our January 2025 (and last December's) product releases, including user profile URLs, deleting unintentional contacts, and early access to our Outlook integration! [Read More](https://www.regal.ai/blog/january-2025-releases) ### Regal’s Q1 Product Roadmap: Webinar Highlights & Recap Regal’s Q1 2025 product roadmap brings AI Agents, Intelligent Orchestration, and Enterprise Functionality to the contact center. Discover what’s coming next! [Read More](https://www.regal.ai/blog/q1-2025-product-roadmap-webinar) ### Introducing Regal Custom Objects Build your own data model and keep your agents in one tool with Regal Custom Objects. [Read More](https://www.regal.ai/blog/introducing-regal-custom-objects) ### 2024 Year In Review The year Enterprise customers embraced Regal and AI Phone Agents came to contact centers. We look back at major milestones achieved in 2024. [Read More](https://www.regal.ai/blog/2024-year-in-review) ### November 2024 Releases [Read More](https://www.regal.ai/blog/november-2024-releases) ### October 2024 Releases [Read More](https://www.regal.ai/blog/october-2024-releases) ### September 2024 Releases [Read More](https://www.regal.ai/blog/september-2024-releases) ### Introducing Custom Events in Agent Desktop Activity Feed Improve agent context with a synthesized view of the buyer's journey -- leading to more personalized conversations. [Read More](https://www.regal.ai/blog/introducing-custom-events-in-agent-desktop-activity-feed) ### August 2024 Releases [Read More](https://www.regal.ai/blog/august-2024-releases) ### July 2024 Releases [Read More](https://www.regal.ai/blog/july-2024-releases) ### June 2024 Releases [Read More](https://www.regal.ai/blog/june-2024-releases) ### May 2024 Releases [Read More](https://www.regal.ai/blog/may-2024-releases) ### April 2024 Releases [Read More](https://www.regal.ai/blog/april-2024-releases) ### Previewing Custom Objects With Custom Objects, brands will be empowered to tailor their customer data models within Regal and provide a single pane of glass for agents – leading to better customer conversations. [Read More](https://www.regal.ai/blog/previewing-custom-objects) ### Introducing Regal Live Monitor intraday call center metrics in real-time to adjust staffing, campaigns or coaching on the spot. [Read More](https://www.regal.ai/blog/introducing-regal-live) ### Introducing REGAL AI Improve agent efficiency and win more customers with REGAL AI. [Read More](https://www.regal.ai/blog/introducing-regal-ai) ### Introducing Regal IVR Regal’s IVR leverages unified customer profiles to personalize inbound caller experience – delivering better customer experiences and business outcomes. [Read More](https://www.regal.ai/blog/introducing-regal-ivr) ### Introducing Progressive Dialer Regal’s powerful progressive dialer multiplies your reach and maximizes agents’ time for personalized conversations. [Read More](https://www.regal.ai/blog/introducing-regal-progressive-dialer) ### March 2024 Releases [Read More](https://www.regal.ai/blog/march-2024-releases) ### February 2024 Releases [Read More](https://www.regal.ai/blog/february-2024-releases) ### January 2024 Releases [Read More](https://www.regal.ai/blog/january-2024-releases) ### Introducing Custom Tasks: Sometimes Actions Speak Louder Than Words Use custom tasks to orchestrate Agent actions beyond just customer conversations. [Read More](https://www.regal.ai/blog/introducing-custom-tasks-sometimes-actions-speak-louder-than-words) ### 2023 Year In Review We look back at major product releases in 2023. [Read More](https://www.regal.ai/blog/2023-year-in-review) ### November 2023 Releases [Read More](https://www.regal.ai/blog/november-2023-releases) ### Introducing Collaboration-Native Features to CCaaS Combining collaboration functionality into CCaaS workflow tools invites more cross-functional users from a company to participate in designing the end-customer experience, leading to better omni-channel orchestration and customer outcomes. Learn more about Regal's collaboration features. [Read More](https://www.regal.ai/blog/introducing-collaboration-native-features-to-ccaas) ### Introducing QA Scorecards: Uplevel Agent Performance Uplevel agent performance with Regal's QA Scorecards. With QA Scorecards, managers can ensure that all interactions meet the criteria and standards of excellence established by your company. [Read More](https://www.regal.ai/blog/uplevel-agent-performance-with-qa-scorecards) ### October 2023 Releases [Read More](https://www.regal.ai/blog/october-2023-releases) ### August 2023 Releases [Read More](https://www.regal.ai/blog/august-2023-releases) ### Announcement: Regal 1:1 Email Channel Regal's powerful 1:1 email channel enables agents to have more touch points with customers from a unified platform. [Read More](https://www.regal.ai/blog/announcement-regal-1-1-email-channel) ### Announcement: Regal Conversation Intelligence Regal’s Conversation Intelligence drives higher conversion rates for B2C sales teams. We use both the traditional QA/coaching tools, and brand new conversational triggers that allow you to update customer profiles and send automated follow up messages based on what is said in a conversation. [Read More](https://www.regal.ai/blog/announcement-regal-conversation-intelligence) ### Announcement: Regal SMS Suite Regal’s SMS Suite allows brands to actually drive revenue from SMS. Drive cross-channel engagement using our comprehensive Triggered & Scheduled SMS Journeys (aka SMS Marketing), 1:1 SMS Conversations (aka 2-Way SMS), and AI SMS Bot. [Read More](https://www.regal.ai/blog/announcement-regal-sms-suite) ### Announcement: Regal Segment Builder Regal’s powerful, no-code Segment Builder enables any business user to segment, target, suppress, and send blasts of cross-channel communications (SMS, calls or webhooks) to their customers – all based on a real-time unified customer profile. [Read More](https://www.regal.ai/blog/announcement-regal-segment-builder) ### Announcement: Regal Unified Customer Profile Regal's Unified Customer Profile gives you a complete view of each customer including 1st party data, 3rd party data and conversation intelligence so you can deliver cross-channel orchestration in conversational channels like phone and sms. [Read More](https://www.regal.ai/blog/announcement-regal-unified-customer-profile) ### July 2023 Releases [Read More](https://www.regal.ai/blog/july-2023-releases) ### June 2023 Releases [Read More](https://www.regal.ai/blog/june-2023-releases) ### May 2023 Releases [Read More](https://www.regal.ai/blog/may-2023-releases) ### April 2023 Releases [Read More](https://www.regal.ai/blog/april-2023-releases) ### March 2023 Releases [Read More](https://www.regal.ai/blog/march-2023-releases) ### February 2023 Releases [Read More](https://www.regal.ai/blog/february-2023-releases) ### January 2023 Releases [Read More](https://www.regal.ai/blog/january-2023-releases) ### Regal's 2022 Year In Review Dive into Regal's 2022 Year In Review and catch up on the highlights from our most powerful releases throughout the year. [Read More](https://www.regal.ai/blog/2022-year-in-review) ### November 2022 Releases [Read More](https://www.regal.ai/blog/november-2022-releases) ### October 2022 Releases [Read More](https://www.regal.ai/blog/october-2022-releases) ### September 2022 Releases [Read More](https://www.regal.ai/blog/september-2022-releases) ### August 2022 Releases [Read More](https://www.regal.ai/blog/august-2022)