# Reach Every Customer Drive higher connect rates by using Branded Caller ID and getting Regal call-level performance data. Reach 400,000,000+ cell phones in the United States ## **"I answer calls FROM UNKNOWN NUMBERS."** \- Said No One Ever ## See Branded Caller ID for Yourself Your calls, but better. Enter your business information and see what calls could look like with Branded Caller ID by REGAL. Without REGAL Branded Caller ID by REGAL Business Name (555) 555 5555 Reason for the call Use Regal to: - Increase your ROI - Boost call efficiency [See All Customer Stories](https://www.regal.ai/customers) ### Customer Testimonials #### Sarah Haselkorn VP Sales & Support, MakeSpace "After launching Regal with Branded Caller ID on cell phones for our lead outreach calls, we saw a 20% lift in conversion at a 20x ROI within a week. We've been looking for a solution like this for years!" [Download PDF](/content/case-study/makespace/index.html) #### Manuj Goyal Product Manager, The Farmer's Dog "Starting a phone sales program to call our unconverted leads and existing customers was so straightforward with Regal. And we are seeing a 58% lift in conversion." [Download PDF](/content/case-study/the-farmers-dog/index.html) ## Reach up to 2x MORE customers starting today. Your legitimate calls are being ignored, customer's don't know it's you calling, unwanted calls are drowning out legitimate ones, and answer rates are plummeting. ### No Integration Needed Add Branded Caller ID for your phone numbers - no software integration, CCaaS integration or app download necessary. No customer opt-in required. ### Increase Connect Rate Be recognized instantly and build customer trust with Branded Caller ID on cell phones including your company name and location - not a random number. ### Make Data Driven Decisions Create a testing plan and A/B test local presence and Branded Caller ID to identify where and when to use them. Get Regal call-level data and analytics for added insight into your customers. ## FAQS ### What is Branded Caller ID / Call Branding / Enhanced Caller ID? Caller ID is the number that shows up when someone calls you, and every contact center software lets you set Caller ID for free. CNAM is a landline caller name, and most contact center software should let you set CNAM for a low cost (but isn't that useful as few customers use landlines today). Branded Caller ID is a new technology that allows companies to display their name and logo on their customers' phone when making outbound calls. Branded Caller ID helps companies increase their brand recognition and increases answer rates. This product provides an added layer of security and trust for customers who are often hesitant to answer calls from unknown numbers. ### Who can use Branded Caller ID? Registered businesses can register their phone numbers to ensure that their calls come across as branded. ### How do I get my business name on Caller ID? You will need to register your business with Regal. To have your Caller ID displayed on landlines, you will need to ensure that your numbers are properly registered in the CNAM database, which your contact center provider should do for free or a nominal cost. ### Which calls are branded? When your business makes an outbound call to a smartphone, the phone will display the business's name and logo on the Caller ID instead of just displaying the originating phone number associated with the call. ### What are the benefits of Branded Caller ID? 1. **Increased trust and credibility**: When a buyer doesn’t trust your calls, it can have severe consequences for the livelihood of your business. Branded Caller ID can help increase trust and credibility with customers. 2. **Improved "Pick-Up" rates**: Did you know customers are 80% more likely to answer the phone when they know who is calling? 3. **Better customer experience**: Caller ID branding provides a better customer experience. 4. **Increased brand recognition:** Having a Branded Caller ID helps increase brand recognition. 5. **Improve your company’s security**: Makes it more difficult for bad actors to impersonate your business. ### How does Branded Caller ID work? Branded Caller ID is changed out of band at the terminating cell carrier. ### What does the customer see on their phone? Branded Caller ID or Rich Call Data (RCD) includes verified status, Caller ID Name, brand logo and call reason. ### Can I change the Branded Caller ID name? Yes, you can change the Branded Caller ID name.