Start treating your customers like royalty
We believe in the power of AI Agents to transform customer communications for every enterprise.
Regal — AI AGENTS. Right on cue.
We founded Regal to help enterprises realize the power of AI Agents.
While at Angi (NASDAQ: ANGI), our contact center team used legacy contact center software that limited us to "low-touch low-cost" inbound and outbound strategies like hiding the phone number, deflecting inbound to deterministic bots, leaving customers on hold, and using outbound dialers that spammed customers. While it saved money, it led to unhappy customers and bad business outcomes.
We built Regal to create a better option for enterprises. Today we are the definitive AI Agent Platform for the next generation of enterprises. Our mission is to help enterprises use AI Agents to transform their customer communications so they can always talk with the right customer with the right message at the right time. And the best part—our innovative platform makes it easier and less expensive than ever before, and our white-glove support can get you live asap.
We are proud that millions of consumers each month engage with their favorite brands through Regal—leading to a cumulative $5B in revenue driven through improved customer acquisition, sales, support and retention.
And we are committed to continuing investment in Agentic AI to help our customers drive more high-touch, cost-efficient interactions. In fact, based on the success we are seeing, we believe that by 2035 the majority of contact center interactions will be handled by AI.
Join us,
-Alex & Rebecca, Co-Founders
Voice is dead
Alive
When self-serve fails to get you
what you need, what channel
would you prefer a business
use to engage with you?
Based on May 2020 survey of 550 respondents.
The values we live by
Customers are royalty
We serve our customers above all else. If we don’t earn their love, someone else will.
Fast execution wins
We work with urgency and speed because by moving forward we learn more about how to solve the problem than by theorizing.
Growth mindset
Your learning curve should be as steep as the company’s growth curve.
Data beats opinion
We make decisions based on analysis and data, not anecdotes.
Enjoy the journey
We bring our whole selves to work and build meaningful friendships. We appreciate, and are kind to, each other.
Headlines we've made
TMCNet: How Regal Is Making Voice Support Scalable and Smart
Regal is redefining what's possible in voice support by combining AI-powered agents with intelligent routing to make customer service both massively scalable and meaningfully smarter.
The Daily Upside: 'Finally Good Enough': Agents Take On Voice AI
Voice AI has crossed a critical threshold—agentic voice technology is now sophisticated enough for broad enterprise adoption, with companies like Regal leading the charge.
CRM Buyer: From IVR Pain to CX Gain: How Always-On Voice AI Builds Loyalty
Always-on voice AI is transforming the customer experience by replacing frustrating IVR systems with intelligent, responsive agents that build lasting customer loyalty.
DestinationCRM: eHealth Gives Callers the Regal Treatment
eHealth, a private online health insurance marketplace specializing in Medicare Advantage, used Regal to handle the surge of calls during annual open enrollment—replacing the need to rapidly hire and train hundreds of seasonal agents.
Fox News: A.I. Customer Service Bots Now Sound Human
AI is revolutionizing customer service by enabling bots to communicate with increasingly natural-sounding voices, potentially eliminating the need for traditional hold music.
Forbes: AI To Cut Expenses Can Boost Sales Through Better Customer Service
AI is proving it can do more than reduce costs—by enabling faster, smarter customer interactions, it's also becoming a meaningful driver of sales growth.
Forbes: The End Of 'Please Hold': Why Voice AI Agents Will Dominate Customer Service By 2030
Voice AI agents are rapidly maturing and, by 2030, will handle the majority of customer service interactions—making the dreaded 'please hold' a relic of the past.
Regal AI launches Copilot for building self-improving voice AI agents
Regal Voice Inc. today announced the launch of Copilot, which will allow companies to build and deploy artificial intelligence voice agents that self-improve over time without the hassle of prompting
Wall Street Journal: AI Voice Agents Are Ready to Take Your Call
Improvements in the technology behind voice-based AI bots are making them more prolific and humanlike in phone calls.
Businesswire: Who Let the Dogs Out? Regal.ai Showcases Voice AI with Experiential Campaigns 'AI Dog Hotline' and 'The Voice of AI'
The AI Dog Hotline and The Voice of AI have generated five million impressions in just three months. The campaigns confirm the remarkable sophistication, human-likeness, and customizability of Regal’s voice AI technology.
TaskUs: TaskUs Accelerates Agentic AI-Powered Customer Experience with Strategic Partnerships with Decagon and Regal
TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, today announced strategic partnerships with Decagon and Regal.
Quartz: Move over chatbots, AI agents are the next big thing. What are they?
Regal, which develops purpose-built AI agents for call centers, believes 90% of interactions in contact centers are going to be AI-led over the next ten years, Greene said.
Businesswire: Regal Secures $40M to Reimagine Contact Centers With AI Agents
Regal, the most customer-centric contact center software, today announced the completion of a $40 million funding round to accelerate the rollout of its groundbreaking AI Phone Agents for contact centers.
Forbes: Inside The Race To Bring High-Consideration Industries Online—And The Importance Of B2C Sales
It’s early innings, but I suspect that consumers will continue to push high-consideration industries online at lightning speed, and brands will need to move from old contact centers and CRM technology to a new generation of tools to keep up with customer expectations.
Forbes: On CRM: Regal.io Elegantly Solves One Problem, But Not My Problem...Yet
The best companies want to know when a customer has a question or when a problem is happening so they can engage immediately, and not later when frustration has grown and a customer may be lost to a competitor. From a service perspective, this is powerful. From a B2C perspective, it could significantly increase conversions.
TechCrunch: Regal Secures Capital to Grow its Platform for Branded Calls and Texts
Regal.io, the outbound phone and SMS sales solution, announced today that it has raised $38.5 million in Series A funding led by Emergence Capital.
Emergence Capital: Event-Driven Systems: The Next Wave of Customer Engagement
Regal.io has built an event-driven customer engagement platform that enables brands’ sales teams to communicate with their customers through branded calls and SMS.
Treat your customers like royalty
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